Last updated: 14th April 2026

1. Who we are and what this document is.
1.1 Operator.
Capability is operated by FIXXT Pty Ltd t/a Credability Systems (ABN 70 167 470 831) of Suite 402, 1 Castlereagh Street Sydney NSW 2000 (“FIXXT”, “Credability Systems”, “we”, “us”, “our”, “the Company”).
1.2 Purpose.
These Terms of Use (“Terms“) govern your access to and use of Capability (the “Platform“), our software platform designed for Support Coordinators to manage Participants, coordination activities, records, and invoicing. By creating an account, selecting “I accept”, or otherwise accessing the Platform, the Administrator confirms that they are authorised to bind the organisation to these Terms. All users who access or use the Platform do so on behalf of the organisation and must comply with these Terms.
1.3 Other documents.
These Terms sit alongside our Privacy Policy (available at www.credsys.com.au/privacy-policy) and operational policies. If there is a conflict, these Terms prevail for your use of Capability.

2. Definitions

• Administrator means the individual nominated during sign‑up who is responsible for the Capability account, billing, and compliance with these Terms.
• Participant means an individual supported by your organisation whose information is entered into Capability.
• Participant Identifiers means the identifying fields used in Capability (Participant Name, Date of birth, NDIS Number).
• Platform means the Capability software application, website, and related services.
• Subscription means your paid access to Capability following the Free Trial.
• Free Trial means the trial access period offered for Capability, commencing on successful account creation and continuing for the duration specified in the Platform or otherwise communicated to you.
• Organisation “you”, or “your” means the Support Coordination organisation using Capability, including its invited users.

3. Eligibility and accounts registration
3.1 Eligible use.
Capability is available to Australian Support Coordination organisations. You must have legal authority to bind your organisation to these Terms on behalf of your organisation.
3.2 Account creation.
Account registration is on a self‑serve basis, and requires accurate organisation details, Administrator details, and valid payment information. We may verify information you provide, including ABN, email ownership, and payment method validity.
3.3 Account responsibility.
You are responsible for all use of the Platform under your account, including:

• maintaining accurate account and organisation details, and
• ensuring only authorised users access the Platform.

4. Free trial and subscription
4.1 Free Trial.
Once your account is created, you may access the Platform for a Free Trial for the duration specified in the Platform or otherwise communicated to you.
4.2 Subscription Commencement.
If you do not cancel or deactivate your account before the Free Trial ends, your Subscription will automatically commence.
4.3 Billing.
Subscription fees are usage‑based and are billed in advance at the start of each billing period based on your current usage. At the end of each billing period, we may issue an adjustment invoice to reflect any changes in usage since the previous charge and invoice for the upcoming billing period. Invoices are issued and emailed to the Administrator, and payment is charged to the nominated credit card or payment method.

5. Fees and pricing
5.1 Usage-based pricing.
Fees are usage‑based and are calculated by reference to metrics recorded by the Platform, including the number of active user accounts and the peak number of active Participants during a billing period.
5.2 Changes to fees.
We may update pricing or fee structures from time to time. Any changes will be communicated through the Platform and/or by email.

6. Acceptable use and prohibited conduct
6.1 Permitted use.
You may use Capability to manage Participants, records, documents, tasks, invoicing, reporting, and related administrative activities consistent with the Platform’s intended purpose.
6.2 Prohibited use.
You must not:

• use the Platform for any unlawful, unauthorised, misleading or fraudulent purpose, including submitting false or misleading records or invoices, or misusing Participant identifiers;
• interfere with, compromise, or attempt to circumvent the security, integrity, or availability of the Platform;
• allow access to the Platform by anyone outside your organisation or permit unauthorised users to access your account;
• use any automated means (including bots, scripts, crawlers or scraping tools) to access, query or extract data from the Platform;
• copy, modify, reverse engineer, decompile, or otherwise attempt to derive the source code of the Platform; or
• frame, mirror, or link to the Platform in a way that misrepresents your relationship with us or bypasses access controls.

7. Data, privacy and security
7.1 Hosting.
Capability is hosted in data centres located within Australian sovereign borders.
7.2 Security measures.
We implement administrative, technical and physical safeguards consistent with our ISO/IEC 27001:2022 certification, including access controls, encryption in transit and at rest (where applicable), audit logging, and least-privilege access.
7.3 Incidents and breaches.
If we become aware of unauthorised access, disclosure or loss of personal information, we will assess and respond in line with our incident response procedures and applicable law.
7.4 Your data and responsibility.
You retain ownership of all data, content, and information you input into the Platform. You are responsible for ensuring that you have all necessary rights, authorities, and consents to collect, use, and upload Participant and other personal or sensitive information to the Platform. You are also responsible for maintaining appropriate backups of your data outside of the Platform, to the extent required to meet your business continuity, record‑keeping, and statutory or regulatory obligations.
7.5 Privacy.
We collect, use, store, and disclose personal information in accordance with our Privacy Policy and applicable Australian privacy laws.
7.6 Data use and improvement.
We may use aggregated and de‑identified data derived from use of the Platform for analytics, reporting, and service improvement purposes.

8. Communications and notifications
8.1 System communications.
We may send automated notifications and communications as part of operating the Platform, including system alerts, service notices, and invoices. You consent to receiving these communications electronically
8.2 External communications.
Where enabled by you, the Platform may send communication with invoices or documents externally on your behalf. You are responsible for the accuracy, lawfulness, and content of any documents sent, and for ensuring you have authority to send them. We are not responsible for the actions of recipients or for any consequences arising from external delivery.

9. Availability, support and changes
9.1 Availability.
We aim to make the Platform available on a reliable basis; however, availability may be affected by maintenance, updates, or factors outside our reasonable control. We do not guarantee uninterrupted or error‑free access.
9.2 Updates and changes.
We may modify, update, or enhance the Platform from time to time, including adding or removing features. Such changes will not materially reduce the core functionality of the Platform during an active Subscription, in our reasonable opinion. Changes will be communicated to users via release notes.

10. Suspension and Termination
10.1 By you. You may cancel or deactivate your account at any time via the Platform. You remain responsible for payment of all fees incurred up to the date of cancellation or deactivation.
10.2 By us. We may suspend or terminate access to the Platform if we reasonably believe that:
you have breached these Terms;

• payment of any invoice is overdue or multiple payment attempts fail;
• the Platform is being misused, including fraudulent or unlawful use; or
• continued access presents legal, security, or operational risk.
• Suspension may continue until the relevant issue is resolved.

10.3 Australian Consumer Law.
Nothing in these Terms restricts, excludes or modifies any rights or remedies you may have under the Australian Consumer Law. Any implied warranties or conditions that cannot be excluded are limited, at our option, to the resupply of the services or the cost of resupply (to the extent permitted by law).

11. Liability and indemnity
11.1 Your indemnity. You indemnify Credability Systems and its officers and employees against all third‑party claims, losses, liabilities, costs and expenses arising from your breach of these Terms, including any false or misleading invoices and any misuse of the Platform.
11.2 Limitation of liability. To the maximum extent permitted by law, we exclude all liability for any loss or damage arising out of or in connection with Capability. Where liability cannot be excluded under the Australian Consumer Law, our liability is limited (at our option) to resupplying the services or paying the cost of resupplying the services.
11.3 No indirect loss. To the maximum extent permitted by law, Credability Systems is not liable for indirect, consequential, special or punitive loss, including loss of profits, revenue, goodwill, or data.

12. Data retention and access
12.1 Data retention and access. We retain organisation data (including records, documents, invoices, metadata, and activity logs) for audit, compliance, and record‑keeping purposes.
12.2 Access during use. While your account remains active, you may access your organisation’s data through the Platform in accordance with your Subscription.
12.3 Post-termination and retention. Following account termination, data is retained in accordance with compliance obligations and our Privacy Policy. Access to the Platform may be restricted or removed following termination.

13. General
13.1 Governing law.
These Terms are governed by the laws of New South Wales, Australia. The parties submit to the nonexclusive jurisdiction of the courts of NSW and Australia.
13.2 Changes to these Terms.
We may update these Terms from time to time. Where changes are material, we will provide reasonable notice via email or in-product messaging. Continued use after the effective date constitutes acceptance of the updated Terms.
13.3 Assignment, Severability and Entire Agreement.
You may not assign your rights under these Terms without our prior written consent. We may assign or transfer these Terms as part of a corporate restructure, sale of assets, or business transfer. If any provision is invalid or unenforceable, the remaining provisions remain in full force. These Terms, together with the Privacy Policy and any notices or policies referenced in the Platform, constitute the entire agreement between the parties in relation to the Platform and supersede all prior agreements or understandings.

14. Contact
Questions about these Terms or Capability?
Credability Systems
Level 4, Suite 402, 1 Castlereagh Street Sydney NSW 2000
Email: [email protected]
Phone: 1300 034 998