Introducing Capability
New purpose-built Support Coordination software from the team behind Planability.
Manage Your Entire Caseload in One Place.
Support Coordination is demanding enough without switching between multiple systems.
Capability combines participant management, provider records, tasks, workflows, case notes and invoicing in a single platform, giving you a clear view of your workload and helping your team stay organised.
Built specifically for NDIS Support Coordinators, Capability supports the way you work every day.
Why Support Coordination feels complex
- Juggling participants, providers and urgent priorities within limited time
- Balancing achieving Participant outcomes with restricted funding
- Switching between notes, emails, tasks and billing across different systems
- Trying to keep track of what’s been done and what still needs follow-up
- Maintaining clear, consistent records for compliance and reporting
- Balancing billable work, admin and team responsibilities
Why Support Coordinators love Capability.
Capability supports a clearer, more connected way of working, so it’s easier to manage your caseload. It brings everything into
one place, helping you stay organised and keep your work moving.
Stay on top of Support Coordination funding
Developed alongside Support Coordinators, Capability helps you stay on top of both Participant funding and day-to-day activity. Monitor remaining Support Coordination budgets across funding periods and review a complete history of Participant interactions in one place, giving you confidence in what has been delivered, what has been billed, and what support can still be provided.
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How Capability supports your work.
Key Capabilities
Capability is a platform designed specifically for Support Coordinators, helping you stay organised and confidently manage your work across participants.
- Task tracking and workflow management
- Quick-add case notes and timesheets
- Participant-aware auto-fill to reduce data entry
- Custom templates for consistency and compliance
- Linked tasks, notes and activity tracking
- Filterable Participant activity timeline
- Exportable Participant timeline evidencing work
completed
- QuickAdd timesheets with Participant context auto-filled
- Billable and non-billable time capture
- Time tracking linked directly to billing
- Organisational configuration for billing increments
- Invoice generation and emailing
- CSV claims download for Agency-Managed billing
- Enhanced Participant summary cards
- Key contacts, plans and support information at a glance
- Caseload overview and Participant association
- Staff workload and activity visibility
- Support for consistent delivery across teams
- Overview of Participants, referrals and activity
- Support Coordination budget monitoring
- Funding period allocation tracking
- Remaining budget visibility by period
- Billing and workload visibility
- Insight into performance and trends
- Real-time view of key business metrics
- Provider directory and records
- Provider ABN validation
- Referral tracking and management
- Linked Participant and provider relationships
- ISO 27001:2022 data security
- Cloud-based platform for easy access
- Secure access and authentication (2FA)
- Restricted Coordinator user roles
- In-platform chat support
What our customers say
"Credability Systems has supported a shift in how we approach our work, allowing our team to spend less time on administration and more time delivering value for our customers."
Nicole
Grace Plan Management Group
"Credability Systems continues to develop alongside the NDIS, working proactively rather than reactively. It’s refreshing to work with a company that engages alongside organisations as changes emerge, rather than responding after the fact."
Cecily Paterson
Choice Support Management
"Having used several systems, we value Credability Systems’ focus on building intuitive and easy‑to‑use platforms."
Sanah Chauhan
Simplified Plan Management
Get a clearer way to manage your Support Coordination
Start using Capability in the way that suits you, whether you want to explore it yourself or walk through it with our team.
Capability is purpose-built for Support Coordinators and developed by the same in-house team behind Planability.
Planability is trusted by over 17,000 Support Coordinators across the NDIS and supports over $4bn a year of NDIS claims, reflecting deep, established experience in real-world workflows. Through ongoing work with providers across the sector, Credability Systems has developed a strong understanding of the challenges, processes and day-to-day realities of Support Coordination.
Capability builds on this foundation, developed alongside Support Coordinators to support how work is done in practice.
Read more about Credability Systems
Frequently Asked Questions
