Let’s face it, for the majority of us, PACE has been a bit of a concern for some time now- mainly as it has thrown a shadow of uncertainty across the future NDIS experience for everyone!
For NDIS Plan Managers, staying ahead of system changes is critical — and PACE is one of the most significant technological shifts the scheme has seen in years.
What is PACE and Why Does It Matter?
PACE is the NDIA’s new Participant management system, replacing the legacy myplace portal. It introduces a fundamentally different approach to how Participant plans are managed, approved, and claimed against.
Key changes under PACE include:
- Participant-endorsed Providers (“My Provider”) — Participants can now nominate specific Providers, streamlining service bookings and claims
New NDIS APIs providing richer Participant data, including funding periods and historical plan reassessmentsFor Plan Managers, having NDIS Plan Management software that is fully PACE-ready is no longer optional — it is essential.
Fear not- Credability Systems has you covered!
Credability Systems is one of the first software aggregators to have been approved to access the PACE APIs and we are proud to announce that our “PACE-Ready” Planability solution is live.
Planability is now compatible with PACE and will allow you to make claims and manage the plans of Participants who are a part of the Tasmanian PACE pilot.
As a part of this update, we are accessing the new NDIS APIs that provide access to additional Participant information about budgets and goals.
Even more exciting is the fact that PACE and PRODA Participants will seamlessly co-exist in the one version of Planability- while our backend systems operate based on which system the Participant is managed in.
There are still a number of unanswered questions that have been raised around PACE, and there will be more changes ahead, but as Planability users, our Plan Managers, your Participants, and their Carers are in the best position to manage the path ahead.
What Does PACE Mean for Plan Managers?
With Planability’s PACE-ready NDIS Plan Management software, you can:
- Process claims for both PACE and PRODA Participants in the same platform — no switching between systems
- Access enriched Participant data, including updated budget information and support goals, directly from the NDIS APIs
- Reduce manual data entry and administration time, so your team can focus on supporting Participants
Planability’s backend automatically determines which system each Participant is managed in, so your team does not need to manually track or manage this distinction.
We are all about the experience!
For more detail, you can read our article “What’s New In Planability” in our Customer Help Centre, or if you are looking for a PACE-ready plan management software, reach out to us for a demonstration!
Ready to Get PACE-Ready?
PACE is already live. Now is the time to ensure your NDIS Plan Management software is ready.
To see Planability’s PACE-ready features in action, contact our team for a free demonstration. Our Australian-based support team is ready to help you navigate the transition with confidence.
