Marketplace “Improving choice” for participants

Credability Systems

In the current NDIS market, participants and their carers often struggle to find and compare products and services. This increases the risk of being charged higher than market rates for those products and services, effectively reducing participants’ buying power.

Compounding this access issue is the impact of the claims process under the NDIS. This prolongs the delays for vital products to be dispatched to participants from online marketplaces.

Our Marketplace, working in partnership with Better care market, will ultimately extend the range of, and acess to, products and services across the NDIS, while reducing the end costs of those products and services to participants. Capability will improve the collective buying power of participants and their carers.

Seamless claims processing, payments in real-time and 24-hour product dispatch improves the experience for all- service providers are paid faster, and products are delivered faster.

Our Marketplace aims to make online ordering within the NDIS as seamless as ordering on Amazon!


we love it when a plan comes together

We are creating a better future for the NDIS.

Credability Systems

  • Faster payments and faster dispatch. Aligned to our Same-Day Payments, orders are able to be dispatched within 24 hours of online order
  • Reliable and secure NDIS claims process for plan managers. Planability provides a secure portal for plan managers to swiftly assign NDIS funds for vital products and services required by NDIS participants.
  • Greater choice of products and services for NDIS participants. Access over 15,000 products from many reliable Australian suppliers to meet the everyday.

Find out more about Planbility and the Credability Eco-System, read our brochure…

What sets us apart

Credability Systems

Our aim for Planability is very simple- One solution for all your plan management requirements- imagine a world where you can achieve all your work requirements from a single interface- no more logging into Proda/My Place Portal, no need for complex spreadsheets and sticky notes! Just one simple management interface that saves you time and takes stress out of your day!​

  • No more My Place Portal
  • No more .csv file uploads
  • No more Rejected Claims
  • No more payment reconciliations
  • No more batch files

Planability currently leverages 18+ API connects- linking directly into PRODA so you gain 100% visibility and consistent accuracy in your activity! No more questioning the veracity of participant budgets, no more bulk file uploads, rejected invoices or reconciling batch payments. Receive notifications when a plan changes or a new plan is implemented.

Real-time data processing brings sanity to the complex NDIS practice.

With Planability, invoices remain intact throughout the ingestion process, and a physical copy of the invoice is attached to the data. This provides greater transparency of process in general but also improves future audit processes.

We designed Planability to become your central point of truth. ​

  • Capture detailed notes and create strong audit trails at every interaction across the NDIS chain- no more sticky notes! ​
  • Automate communications, reporting and monthly charges across the business. Whether its your monthly participant reports, notifications of new plans or warnings around current plans, Planability removes manual processes, giving you back time but also reducing the risk of human error impacting your participants lives. ​

​We use “Guardrails” to help minimize risk and error from invoice ingestion to Service Provider payment and notification. Planability does the background checks for you- checking pricing against the latest pricing catalogues, ensuring charges are within acceptable levels, making sure funds are available, even quarantining funds associated with provider service agreements! Planability minimizes Plan Management Risk.​

Let’s face it, NDIA audits are the new normal and Plan Managers need to account for the impact of audits on your business. Planability’s combination of CRM functionality, error and fraud detection as well as our extensive reporting capacity, strengthens your ability to respond quickly and decisively to audit requests. Combine that reporting with quick access to specific invoices instantly, ensures you can get back to business faster.​

You don’t have to imagine, you just have to make a decision….

​What this means for Plan Managers

Credability Systems

The Benefits of time savings and risk reduction​

The benefits are simple- in an industry that operates on set fees per participant, time is the most important factor to success. But we also recognize the significant demands placed on Plan Managers and the stress of the complexities of the role. Our automation and simplification of solution is designed to improve your day-to-day wellbeing- by removing stress and risk!​

Planability gives you back time to care!​

​“Plan Manage Assist (PMA) previously used an inhouse system to push batches of claims into PRODA, which was cumbersome and time-consuming. After seeing the potential benefits of real-time claims, in July 2021 PMA took a leap of faith and became an early adopter of Planability.

From the outset it was clear that this was the right decision for PMA…”​

John Collins – Managing Director – Plan Manage Assist​

Other comments we have received include:​

​“Our business is now growing at 10% per month on Participants and most are coming from larger Plan Managers via recommendations from Service Providers.” ​

​“Our complaints per day before Planability were 12-14 calls and now zero since fully on board with Planability.”​

​“We have reduced rejected invoices by 80%.” ​

​“Planability has restored sanity to an otherwise complicated NDIS plan management process.”​

​The Return on Investment (ROI) figures are significant and compelling.​

Risk Reduction for PMs​

  • We make it easy to transition to/from our platform- in our system your data is your data ​

We have also simplified the transition process for Plan Managers, with a simple data transfer process that allows you to quickly transition to Planability without impacting your business. ​

  • Platform-based consumption model- no tie-ins ​

We remove the cost and risk out of your transition as well. With no set up or transition costs and a risk-free consumption model, our clients transition at their speed, meaning you can really put us to the test prior to making a commitment to your move. ​

  • Improve your audit trails when NDIA Auditors come knocking ​

Respond quickly and comprehensively to audit requests with Planability using our detailed reporting and built-in CRM functionality. Because our invoices remain intact in the system, with a copy of the actual invoice and notes attached, you can access and respond to detailed audit requests quickly and get back to your key role.​

  • Error and Fraud Detection ​

Our data entry guardrails connect into current pricing catalogues, service agreements, and plans meaning errors in data entry are reduced. The system also checks Service Provider ABN’s against the national ABN database to ensure the integrity of invoice. Planability also provides warnings around Invoice number replication as well as invoice duplication. The system also quarantines funds tied to Service Agreements removing the risk of overspend for participants. ​

Certainty, focus and clarity = consistency… and Your Sanity! ​

Feeling the constant pressure of Plan Management? Do you struggle with long workdays trying to stay in front of an ever-increasing workload and dread the potential of an audit that will set you back days in operation? Do you wake up at night wondering what you may have missed or forgotten to complete? ​

​Planability brings Sanity back to Plan Management! See for yourself…​