Credability Systems
Positively Impacting the NDIS Ecosystem

Credability Systems

The National Disability Insurance Scheme (NDIS) is a Federal Government funded program to provide support to Australians living with a permanent disability. The NDIS provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life.

Participants and Carers


Dec 23

Children <9

Dec 23







Plan Managers

62% of Participants under Plan Management

Dec 23

Participants have three options to manage their NDIS funding – self-managed, plan-managed and NDIA-managed, or a combination of these.

Self-managed participants have control and responsibility for managing their NDIS funds. Providers can be registered or unregistered, but are not bound by NDIS price limits, resulting in a higher potential for fraud and mismanagement of funds. In addition, self-managing NDIS funds includes administrative tasks such as paying service providers, keeping complete budget records and claiming directly from the NDIS portal.
The NDIA will provide additional funding in a plan to pay for a Plan Manager who pays service providers on your behalf, helps keep track of funds and takes care of financial reporting. Providers can be registered or unregistered, but must stay within NDIS price guide limits. Plan Managers are qualified accountants or bookkeepers, and act as a financial intermediary and knowledge base to guide participants through maximising their funding to achieve their goals.
The NDIA manages the payments and administration of NDIS plans for those that don’t have the time or ability to manage themselves. Under this option, only registered NDIS service providers can be used, and must adhere to the NDIS price guide limits.

Credibility Systems Improving the NDIS Experience

Credability Systems

For a more detailed breakdown of how our solutions support the various stakeholders across the NDIS, view our industry roles set out below:

Plan Management is a unique role and business model in a complex industry, now accounting for more than half of all participants. With fixed charges per participant, success is measured by the overall efficiency of processes. NDIS audits are now adding to that complexity, as daily activities are paused in order to meet audit requests. This potential adds strain to already stretched resources and ultimately impacts the profitability and even viability of Plan Management as a business. ​

Credability Systems has developed Planability specifically to help reduce the complexity for Plan Managers. Our primary goal is to improve the efficiency of plan administration, giving Plan Managers more time to support and care for participants. The system utilises “Real-time” claims processing to provide immediate claims response, and connects into our Credability Systems Ecosystem, allowing you to bring additional value to your stakeholders and increase customer satisfaction.

Learn more about Credability Systems solutions tailored to Plan Managers:

Support coordination helps participants understand how to use their NDIS plan to achieve their goals, connect with NDIS providers and services and coordinate supports. Often managing many participants at once, organisation and keeping on top of everything is key to success. When your participants are using Planability-enabled Plan Managers, this becomes a much easier process. Planability provides dedicated Support Coordinator access for our software portal, allowing you to stay informed of your participants plans and available budgets.

Capability will provide you with access to thousands of NDIS products and services, simply and easily online with improved efficiency. Take advantage of next business day dispatch to order vital products for participants, saving you time waiting for quote and invoice approval, chasing orders and extensive delays. Capability streamlines product orders, giving you more time to provide excellent service and care for participants.

Learn more about how Credability Systems solutions can assist Support Coordinators:

Service providers can be any person, business or organisation that provides a service to a participant using NDIS funds. This definition covers a wide variety of industries and business types, from sole traders to large corporations, and can include both NDIS registered and unregistered providers. Issues that may inhibit providers from participating in the NDIS can be limited with Payability, such as delayed payment, chasing unpaid claims, increased complexity and reduced cash flow.

Payability has been designed to take advantage of Credability Systems’ “Real-Time” claims processing to provide “same-day” payments. Payability customers have their NDIS invoices prioritised by Plan Managers, with payment being made on the same day as claim approval. The result is a streamlined payment process, reducing from an average of 5-7 days down to 1 day, saving service providers time and effort, and allowing them to focus on improving participants care.

Learn more about how Credability Systems solutions can can streamline payment for Service Providers:

For participants and their carers, there are many benefits to being a part of the Credability Systems ecosystem.

Planability provides portal access to Participants and Carers to view their live plan budget, approve invoices and review a monthly activity statement. This gives Participants the choice and control to ensure their plan is being managed to their liking.

Payability pays service providers on the same day as invoice approval, reducing disruptions and providing peace of mind.

Capability offers simple next business day dispatch for a variety of NDIS products.
All of these solutions work together to make processes faster, with the goal of improving everyone’s experience with NDIS.

These benefits are exclusively available through Plan Managers using Planability. Please consult with your Plan Manager to determine if these solutions are available to you.

View our Activities:

Credability Systems

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Angela Vithoulkas, at the National NDIS Conference, Canberra.