What this means for PP / SC / Carers
The Benefits of time savings and risk reduction
The benefits are simple- in an industry that operates on set fees per participant, time is the most important factor to success. But we also recognize the significant demands placed on Plan Managers and the stress of the complexities of the role. Our automation and simplification of solution is designed to improve your day-to-day wellbeing- by removing stress and risk!
Planability gives you back time to care!
“Plan Manage Assist (PMA) previously used an inhouse system to push batches of claims into PRODA, which was cumbersome and time-consuming. After seeing the potential benefits of real-time claims, in July 2021 PMA took a leap of faith and became an early adopter of Planability.
From the outset it was clear that this was the right decision for PMA…”
John Collins – Managing Director – Plan Manage Assist
Other comments we have received include:
“Our business is now growing at 10% per month on Participants and most are coming from larger Plan Managers via recommendations from Service Providers.”
“Our complaints per day before Planability were 12-14 calls and now zero since fully on board with Planability.”
“We have reduced rejected invoices by 80%.”
“Planability has restored sanity to an otherwise complicated NDIS plan management process.”
The Return on Investment (ROI) figures are significant and compelling.
Risk Reduction for PMs
- We make it easy to transition to/from our platform- in our system your data is your data
We have also simplified the transition process for Plan Managers, with a simple data transfer process that allows you to quickly transition to Planability without impacting your business.
- Platform-based consumption model- no tie-ins
We remove the cost and risk out of your transition as well. With no set up or transition costs and a risk-free consumption model, our clients transition at their speed, meaning you can really put us to the test prior to making a commitment to your move.
- Improve your audit trails when NDIA Auditors come knocking
Respond quickly and comprehensively to audit requests with Planability using our detailed reporting and built-in CRM functionality. Because our invoices remain intact in the system, with a copy of the actual invoice and notes attached, you can access and respond to detailed audit requests quickly and get back to your key role.
- Error and Fraud Detection
Our data entry guardrails connect into current pricing catalogues, service agreements, and plans meaning errors in data entry are reduced. The system also checks Service Provider ABN’s against the national ABN database to ensure the integrity of invoice. Planability also provides warnings around Invoice number replication as well as invoice duplication. The system also quarantines funds tied to Service Agreements removing the risk of overspend for participants.
Certainty, focus and clarity = consistency… and Your Sanity!
Feeling the constant pressure of Plan Management? Do you struggle with long workdays trying to stay in front of an ever-increasing workload and dread the potential of an audit that will set you back days in operation? Do you wake up at night wondering what you may have missed or forgotten to complete?
Planability brings Sanity back to Plan Management! See for yourself…
Creating Additional Value for PP / SC / Carers
The Credability Systems team is introducing new product extensions to Planability that will help our Plan Managers add significant extra value to all other stakeholders in the NDIS chain! This additional value creation will help our Plan Managers to stand out in the industry will support your growth plans.
Payability enables “Same-Day Payments” of claims to Service Providers by leveraging our real-time claims approval within Planability coupled with our Financial Services extension. While not all Service Providers will want or need this facility, many have indicated their desire to improve payment turnaround times.
Currently, Service Providers are waiting 3-7 days for Plan Managers to approve and pay their invoices. The real-time claims capability in Planability enables these transactions to be verified and claimed in minutes.
Plan Managers normally wait to receive the funds from the NDIS before releasing payment. Payability bridges the payment by paying the Service Provider as soon as the claim is approved and then collects the funds from the Plan Manager following NDIA payment completion.
Service Providers pay a small bridging surcharge to have their invoices paid the same day.
Payability scans the invoice and prepares and presents the claim as a priority payment for the Plan Manager to process. Plan Managers are not charged for Payability scans
Same-Day Payments will encourage Service Providers to promote Planability Plan Managers to their participant base while participants under management will also benefit through the model.
Another extension to Planability, MarketPlace, allows participants, and their carers, greater flexibility in choosing products and services by offering them a broader choice of capable providers. The provision of a MarketPlace improves access to care and ultimately delivers greater “Bang for Buck” across participant budgets. The MarketPlace also helps Supports Coordinators in creating budgets and provides Plan Managers with greater spending control- all while supporting the participants themselves to feel more in control of their support.
MarketPlace can leverage Payability for product purchases, which greatly reduces the impact of process on product dispatch. Online purchasing is well known for lowering product costs but excessive delays in claims processing under the NDIS has impacted the use of online purchasing.
Our platform approach reduces product dispatch timeframes, from 7-10 days in many instances, down to a consistent twenty-four (24) hour product dispatch!
This represents exceptional value creation for your participants!